As understood while preparing for the Project Management Institute certification -clients want to know exactly what they're paying for. They might be a repeat customer or a new customer who heard about you or your firm through a co-worker. If they've had solid, consistent project delivery in the past, that's probably why they're reaching out to you again. And if their colleague had a positive experience with you during their own engagement, that's still another reason they want to spend their hard-earned project dollars on you, your project team, and your firm. And it takes a lot of confidence and money for some firms to invest in an expensive software or hardware implementation project.
Ensuring consistent delivery
How can we ensure that delivery is constant from one client to the next, or from one deployment to the next for the same customer? How do we ensure that they receive the same level of service every time? How can we reassure them that if we did a good job the prior time, we can do it again this time? How can we promote ourselves in a way that says, "Every time we take on a new project, we're pros who know what we're doing"?
As understood while preparing for the Project Management Institute certification -, we should be performing these five things for every client on every project as a foundation for continuous outstanding service to our consumers.
1. Best practises should be followed. Regular measures that help your project function effectively during an engagement should not be overlooked. Weekly status meetings, weekly status reports, regular internal team meetings, and frequent budget forecasting and analysis are all core behaviours and activities that will keep your project and team on track for the long term. Make sure you're submitting amended project timelines on a frequent basis. Demonstrate that you know how to manage a project effectively.
2. Apply what you've learnt. We'll hit snags along the way, but if we learn from them, we'll be less likely to make the same mistakes again, and we'll have a higher chance of a successful delivery next time.
3. Allow enough time for appropriate planning. Don't forget to plan beforehand. If you do, expect a lot of reworks. And it frequently results in budget overruns, missed deadlines, and irritated consumers.
4. Make the planning documents for the project. Don't skip those planning papers that will serve as roadmaps for strong project leadership throughout the remainder of the engagement as part of the planning phase. Risk Management Plans, Communication Plans, and Test Plans, for example, may be extremely useful as reference tools later in the project, and they convey a strong message to your project client that you are meticulous and consistent in your project planning and delivery.
5. Tests should be well-planned. Testing is crucial to the project's success — I can't emphasise this point enough. Prepare your team properly for it, and even better, your client, because it's a critical responsibility for them as you approach deployment. Make sure your project timeline includes the necessary exam preparation work. Your customer will receive a bundle that their end user can actually use if you choose a well-tested solution.
Want to learn more about consistent delivery? Enrol in a CAPM, PMP, or Scrum master certification training program today!
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